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Factory Service Locators

Access our factory trained and certified network of service partners who can assist you with all of your service needs.

Contact Parts and Service

Before calling for parts or service, please have your model and serial numbers ready. This information is included on the product identification plate, or "rating plate" affixed to the appliance. If you need help locating the rating plate on your appliance, click here to download a document (PDF) that lists Garland and US Range rating plate locations.

Welbilt KitchenCare®
www.wbtkitchencare.com

Garland Service Team, Canada
www.garlandcanada.ca

Service Outside of the USA and Canada
www.welbilt.com/Our-Locations​

Password Protected Documents

Authorized Service Agency Locator

Our network of Factory Authorized Servicers are factory trained and performance audited, with locations in over 130 countries to meet your warranty and lifetime service, installation, start up and planned maintenance needs. With genuine OEM parts certified for heavy-duty use, they keep your equipment running in the most demanding kitchens.

Need service for ovens, fryers, holding or refrigeration? Enter your location below to find someone who can help within our Authorized Service Network.

Garland Residential Products

In 1991, Garland, a leader in the commercial cooking industry for over a century, launched its line of residential ranges, engineered to offer all of the performance benefits of its legendary commercial ranges in a product designed specifically for use at home. In 1999, this product line was discontinued and Garland curtailed its sales of residential cooking products. If you are the owner of one or more Garland residential products, you may still obtain replacement parts by contacting ADCO Parts Center by using the contact numbers and links below:

Toll Free: 877-873-2333
E-Mail: garland@adcoservice.com
Website: www.adcoservice.com

POLICY:
Commercial Products in Non-commercial Applications:


Please note that Garland Commercial Industries, LLC / Garland Commercial Ranges Ltd. [hereinafter known as Garland] does not recommend or authorize the use of any Garland, U.S. Range or SunFire branded products (“Garland Products”) in any non-commercial application, including but not limited to residential use (“Non-commercial Applications”). Garland will provide neither warranty protection nor service of any kind for any Garland Products where used in Non-commercial Applications.

The use or installation of Garland Products in Non-commercial Applications renders all warranties, express or implied, null and void. This includes any responsibility for damage, costs and legal actions resulting from the use or installation of any Garland Products in any non-commercial setting.

In certain cases, use or installation of any commercial unit in a Non-commercial Application may also violate local building codes, safety standards, fire regulations and insurance coverage.

In the event that Garland Product is installed in a Non-commercial Application, Garland is not and will not be responsible for any of the following:
  • New product warranty provisions as detailed in appropriate warranty documents. The standard warranty is immediately null and void.
  • Technical advice or support.
  • Provision of warranty or any form of after market service and/or parts.
  • The supply of any additional technical or service related materials that would aid and abet the installation, use, service or repair of a Garland Product in such an application.

Garland does not allow or authorize any of its authorized service agents, or their sub-agents to install a Garland Product in a Non-commercial Application. Authorized parts dealers and sub-agents are not authorized to sell or make available parts to any party who may have a Garland Product in a Non-commercial Application.

Garland will not make any exceptions or waivers under this policy. This policy applies to all parties associated with the sales, service, maintenance and parts distribution or redistribution for Garland.

Commercial units in Non-commercial Applications

Please note that Garland Commercial Industries / Garland Commercial Ranges Ltd. [hereinafter known as Garland] does not recommend or authorize the use of any Garland, U.S. Range or SunFire branded products (“Garland Products”) in any non-commercial application, including but not limited to residential use (“Non-commercial Applications”). Garland will provide neither warranty protection nor service of any kind for any Garland Products where used in Non-commercial Applications.

The use or installation of Garland Products in Non-commercial Applications renders all warranties, express or implied, null and void. This includes any responsibility for damage, costs and legal actions resulting from the use or installation of any Garland Products in any non-commercial setting.

In certain cases, use or installation of any commercial unit in a Non-commercial Application may also violate local building codes, safety standards, fire regulations and insurance coverage.

In the event that Garland Product is installed in a Non-commercial Application, Garland is not and will not be responsible for any of the following:
  • New product warranty provisions as detailed in appropriate warranty documents. The standard warranty is immediately null and void.
  • Technical advice or support.
  • Provision of warranty or any form of after market service and/or parts.
The supply of any additional technical or service related materials that would aid and abet the installation, use, service or repair of a Garland Product in such an application.
Garland does not allow or authorize any of its authorized service agents, or their sub-agents to install a Garland Product in a Non-commercial Application. Authorized parts dealers and sub-agents are not authorized to sell or make available parts to any party who may have a Garland Product in a Non-commercial Application.
Garland will not make any exceptions or waivers under this policy. This policy applies to all parties associated with the sales, service, maintenance and parts distribution or redistribution for Garland.

Clamshell Service Training

Welbilt KitchenCare offers online training programs located on Branded Websites. These programs are often pre-requisites to attend our Level III Training. Click on any of the links below to begin the online training session.

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Clamshell Broiler

Clamshell Broiler
 

XPress Grills

Xpress Grill
 

McDonalds Clamshells

Xpress Grill
The Clamshell Broiler most commonly called the Backyard Grill is specific for Chick-Fil-A and found in their stores across the country. The dual sided grates cook both sides simultaneously; reducing cook times by up to 50%.The precise temperature controls ensuring food is cooked to appropriate core temperature ensuring operators achieve consistent quality and food safety. To take this training you must first register.
 
Registration
The XPress Grill’s upper and lower grill plates cook both sides simultaneously, reducing cook times by up to 50%. The precise temperature controls ensuring food is cooked to appropriate core temperature ensuring operators achieve consistent quality and food safety. Plus, rapid recovery and rapid pre-heat features save energy by allowing the griddle to cool between peak periods.
 
Registration
The McDonalds Clamshell Grills are specifically for McDonalds. The dual sided cooking surfaces, cook both sides simultaneously; reducing cook times by up to 50%.With precise temperature control. To take this training you must be an authorized personal / technician. Click on Registration Button and log into Clamshell Portal through Grill PM Certification System once inside click on Literature & Documentation scroll to – Pearl Link click on PDF - ME and MG Grill training and follow Steps to continue.
 
Registration

Warranty Downloads

Our current Warranty statements are available for download.

Should you have any questions regarding your unit, parts and warranty, please contact one of our Service Teams.

Download Current Garland/US Range Limited Warranty for USA (PDF)
Induction Products Only: Download Current Garland Limited Warranty for Induction Products (PDF)
Induction Products Only: Download Additional Warranty Information for Induction Products (PDF)
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Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree


Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service: con.kundendienst@manitowoc.com

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